Returns & Refunds

Our freight carriers are selected through stringent guidelines for service and quality. But in the rare occasion that an item was lost or damaged during shipping, please notify us immediately and provide us photographs clearly showing the problem wit...

We work hard to ensure that every product we send you arrives with all necessary parts to fully assemble your product.

Should a part be missing, review your assembly instructions to locate the exact missing part name and contact our Customer Service...

If you believe you have received the wrong product please verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact us immediately. The wrong product must be returned in origi...

Ladyyard.com is your best choice to buy Home Improvement and Decor products online. We stand behind our products and guarantee your satisfaction with every order. If, for any reason, your shipment is not satisfactory, we will gladly replace it or acc...

To return an item, we recommend using your local postal service that provides tracking information as well as a signature that the package was confirmed delivered. Other carriers, such as DHL, UPS or FedEx usually charge much more for international s...

In most cases, we will issue a refund within 48 hours after your returned package has been processed. The time it takes to receive your refund will differ based on the payment method you used.

Credit/Debit Card
For credit card payment refund, please...